jwjtravels

Privacy Policy

JWJ Travels (“Company” or “We”) values your privacy and is dedicated to safeguarding it in accordance with this policy.

This document outlines the kinds of information we may collect from you or that you might provide when you visit our website, www.jwjtravels.com (referred to as “Website”), and how we handle, protect, and disclose that information. If you do not want your information processed in accordance with this Privacy Policy in general or any part of it, you should not use our Service. 

Our privacy policy covers information collected in the following scenarios:

  • On or through our Website
  • On or through our WebsiteaIn electronic messages, such as email and text, exchanged between you and our Website
  • When you engage with our advertising and applications on third-party websites and services, provided they include links to this policy

This policy does not extend to information gathered:

  • Offline or through alternative means, including on other websites operated by the Company or any third party (including our affiliates and subsidiaries).
  • By any third party, whether through applications, content (including advertising), or any links accessible from or on the Website.

Please read this policy attentively to comprehend our approaches and practices regarding your information and how we handle it. If you disagree with our policies, your option is to refrain from using our Website. By accessing or using this Website, you accept this privacy policy. Note that this policy may undergo changes, and your continued use of the Website after modifications implies acceptance of those changes. Therefore, it’s advisable to check the policy periodically for updates.

We gather diverse information from our Website users, including:

  • Personal identification details like name, address, email, phone number, information provided to us when you subscribe to our mailing list or any other information you provide us with).
  • Details of transactions, orders and other details you make on our Website
  • Details about your internet connection, the devices you use to access our Website, and usage patterns.
  • Non-identifying information related to you, such as geographical location during website access.

This information is either collected directly from you when provided and/or automatically as you navigate the site, including usage details, IP addresses, and data collected through cookies and similar technologies. We will directly collect or generate certain information about your use of the Service (such as user activity data, analytics event data, and clickstream data) for data analytics and machine learning, and to assist us in measuring traffic and usage trends for the Service. We may also use third party analytics tools that automatically collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service.

How we use your information

We employ the information we collect from you or that you provide to us, including any personal information, for the following purposes:

  • To facilitate and improve the usage of services you have purchased.
  • To provide you with the service. This includes giving access to log in to the Website, your account and profile, and billing you for transactions that you make via the Website. We also use information we collect about you automatically to remember information about you so that you will not have to re-enter it during your visit or the next time you visit the Website.
  • To send you your booking confirmation.
  • To provide information, products, or services you request.
  • To fulfil any other purpose for which you provide the information.
  • To send you notices about your account.
  • To perform our responsibilities and enforce our contractual rights between you and JWJ Travels, including billing and collection.
  • To notify you about changes to our Website, products, or services.
  • To enable your participation in interactive features on our Website.
  • For any other purpose with your consent.
  • To take payment or provide refunds if applicable.
  • To send you updates on trip updates , marketing communication and service information.
  • For security measures. We may use information about you and from within your account to monitor activity that we think is suspicious or potentially fraudulent, and to identify violations of this Privacy Policy or our Terms of Use.
  • For matters that you have specifically consented to. Where you no longer want us to use your information for that purpose you may withdraw your consent to this use.
  • For troubleshooting, error resolution and Website improvement
  • For matters that we are required to use your information by law. We will use or disclose your information where we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Website; and/or (c) to exercise or protect the rights, property, or personal safety of JWJ Travels, our users or others.

We use this information to operate, maintain, and provide the features and functionality of the Service to you, to correspond with you, and to address any issues you raise about the Service. We may use the information collected from you to exhibit advertisements to our advertisers’ target audiences. While we do not disclose any personal information for these purposes without your given consent, engaging with an advertisement could cause the advertiser to assume that you meet its target standards.

We may also use your information to contact you about our own products and services that could be interesting to you. If you prefer that we do not use your information in this manner, please indicate your preference on the relevant data collection form.

User-provided information

The information we collect through our Website may include:

  • Data submitted through forms on our Website, such as during registration, subscription, posting, or service requests
  • Correspondence records, including email addresses, from your communications with us
  • Any messages you send us through the website (such as user feedback, search queries and prompts)
  • Transaction details and order processing information
  • Your Travel details, medical conditions, and submitted travel documents
  • Your search history on the Website

You may also provide information for publication or display (“posted”) on public areas of the Website or shared with other users or third parties (“User Contributions”). User Contributions are posted and transmitted at your own risk, and while privacy settings can be adjusted, no security measures are entirely foolproof. We cannot control the actions of other users, so we can’t guarantee the privacy of your User Contributions.

Information collected automatically

As you interact with our Website, we use automatic data collection technologies to gather information about your devices, browsing activities, and patterns, including:

  • Visit details, traffic data, location data, logs, and other communication data
  • Computer and internet connection specifics, such as IP address, operating system, and browser type

These technologies also track your online activities over time and across third-party websites.

Automatically collected information may include personal details but is kept separate or associated with information from other sources. This aids us in enhancing our Website and providing a more personalised service.

Technologies used for automatic data collection

  • Cookies: Small files on your computer's hard drive.Cookies also convey information to us about how you use the Website (for instance the pages you view, the links you click and other actions you take on the Website), and allow us to track your usage of the Website over time. They also allow us to measure traffic and usage trends for the Website, deliver personalised advertisements that may be of interest to you and measure their effectiveness, and find potential new users of the Website. You can adjust your browser settings to reject cookies, but this may limit access to certain parts of our Website.
  • Log file information: Log file information is automatically reported by your browser or mobile device each time you access the Website. When you use our Website, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Website, domain names, landing pages, pages viewed, and other such information.
  • Flash Cookies: Local stored objects used for storing information about your preferences and navigation.
  • Web Beacons: Small electronic files that count users who visit pages or open emails and provide website statistics.
  • Location data: We may collect information in order to understand where our users are located for a number of reasons. It helps JWJ Travels to localise and personalise content, comply with local laws, and undertake aggregated analytics.

We may collect your precise or approximate location:

  • From you, when you provide, correct or confirm your location (e.g., when you purchase services and products from us);
  • By inferring your location from your IP address; and
  • From our partners or your payment provider.

While personal information is not automatically collected, it may be linked to other information collected from various sources or provided by you.

Information disclosure

We may disclose collected information about users, as well as information that does not identify any individual, unrestricted.

Personal information may be disclosed as to our subsidiaries and affiliates contractors, service providers, and other third parties supporting our business, bound by confidentiality agreements to use personal information only for disclosed purposes; and to third parties for marketing purposes unless you opt out In the event of a merger, divestiture, restructuring, dissolution, or sale or transfer of some or all of JWJ Travels assets, personal information may be disclosed to a buyer or successor. User information may also be disclosed for any other purpose disclosed by us when you provide the information and with your consent.

Additionally, your personal information may be disclosed:

  • To comply with any court order, law, or legal process, including government or regulatory requests.
  • To enforce our terms of use, terms of sale, and other agreements, including billing and collection purposes.
  • If disclosure is deemed necessary to protect the rights, property, or safety of JWJ Travels, our customers, or others. This includes sharing information with other companies and organisations for fraud protection and credit risk reduction.

Your control over information use and disclosure

We want to offer you choices regarding the personal information you share with us. We’ve implemented mechanisms to give you control over your information in the following ways:

  • Promotional Offers from JWJ Travels: If you prefer that your email address should not be used for JWJ Travels or third-party advertising and promotions, inform us at info@jwjtravels.com with the subject heading "OPT OUT." This option to opt-out doesn't apply to information obtained through product or service purchases, warranty registrations, or other transactions.
  • Tracking Technologies and Advertising: Adjust your browser settings to refuse some or all browser cookies or receive alerts about sent cookies. Be aware that disabling cookies may affect site accessibility.
  • Third-Party Advertising Disclosure: If you prefer not to have your personal information shared with unaffiliated third parties for promotional purposes, opt-out by checking the relevant box on data collection forms or adjusting user preferences in your account profile on the Website. Alternatively, email us at info@jwjtravels.com with your request.
  • Advertising: If you don't want us to use your collected information for targeted advertising, inform us at info@jwjtravels.com.

Please note that we have no control over third parties’ collection or use of your data for advertising. Nonetheless, these parties may provide options to opt out of such collection or use.

Accessing and Amending Your Personal Information

Manage your personal information by logging into the Website and visiting your account profile page. For access, correction, or deletion requests, email us at info@jwjtravels.com. Note that we are unable to delete your personal information without also deleting your user account. We may decline changes that violate laws or legal requirements.

Deleting User Contributions from the Website may not necessarily remove copies from cached or archived pages or those copied or stored by other Website users. JWJ Travels is not responsible for User Contributions copied or stored by other users.

  • The Website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
  • Your provision of personal data to us is not in general subject to a contractual or legal requirement, although it is subject to a contractual requirement in the event of a booking and purchasing a service or product from the Website (i.e. A getaway package, group trip, merchandise )In all other circumstances, if you choose not to supply your personal data to us, however, you may not be able to access certain areas of the Website, nor use certain services.
  • We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

Policy for children under 18 years of age

Our Website is designed for individuals aged 18 and above. Individuals under the age of 18 should not provide any personal information on the Website. However, parents and legal guardians who are 18 years or older may provide information about their children under 18 for services offered by JWJ Travels. We do not knowingly collect personal information from children under 18. 

If you are under 18, refrain from using or disclosing any information on this Website, registering, making purchases, using interactive features, or providing personal details such as name, address, phone number, email, or usernames. If we discover that we have unintentionally collected personal information from a child under 18 without parental consent, we will promptly delete that information. If you suspect we may have information about a child under 18, please notify us at info@jwjtravels.com.